Refund Policy

We understand that holiday plans can change. Cookie & Claus aims to be fair and transparent with our clients while ensuring our time is respected during the busy Christmas season. Please review our refund policy below.

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1. Deposits and Payments

- A non-refundable deposit is required at the time of booking to secure your date and time.
- The remaining balance is due 48 hours prior to the scheduled visit or event.
- Payments can be made via approved payment methods listed at the time of booking.

2. Cancellations and Refunds

- Cancellations made more than 7 days prior to the scheduled event are eligible for a refund of any amount paid beyond the deposit.
- Cancellations made within 7 days of the event are not eligible for a refund.
- No-shows or cancellations made within 24 hours of the visit are non-refundable.
- In the rare event that Cookie & Claus must cancel, you will be offered a full refund or the option to reschedule (subject to availability).

3. Rescheduling

- We allow one complimentary reschedule for cancellations made more than 7 days in advance, based on availability.
- Additional rescheduling requests may incur a fee.

4. Add-On Items

- Custom add-on items (e.g., letters, cookies, ornaments) are non-refundable once prepared or delivered.
- If you cancel a visit but have already paid for an add-on, we will arrange delivery if applicable, or provide a partial refund when possible.

5. Questions?

If you have any questions or need assistance with your booking, please contact us at:
Email: cookieandclaus@gmail.com
 

We are happy to help and will do our best to accommodate your needs during this festive season.