Cookie & Claus Privacy Policy

 

At Cookie & Claus, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when booking a service or interacting with our website.

 

1. Information We Collect

- Name, email address, phone number, and mailing address
- Child-specific details provided for personalization (e.g. names, gift preferences, behavior highlights)
- Booking and payment information
- Optional feedback or testimonials
- Any messages or notes submitted through forms on our website

 

2. How We Use Your Information

- To confirm and manage bookings
- To personalize your visit or letter from Santa
- To respond to inquiries or provide customer support
- To improve our services and client experience
- To occasionally send updates or special offerings (opt-in only)

 

3. Sharing of Information

- We never sell or rent your personal information.
- Your information may be shared only with trusted third-party services used for booking, payment processing, or communication, and only as needed to complete your requested service.

 

4. Data Security

- We are committed to ensuring your information is secure.
- Reasonable measures are taken to protect your data from unauthorized access or disclosure.
- However, no method of transmission over the Internet is 100% secure.

 

5. Children’s Privacy

- We do not knowingly collect personal information directly from children.
- All child-specific details must be submitted by a parent or legal guardian.
- Any such information is used solely for visit personalization and is not retained after the holiday season.

- We do not post any pictures of children on website or other marketing materials.

 

6. Your Rights

- You may request to view, update, or delete your personal information at any time by contacting us.
- You may opt out of future communications by unsubscribing or notifying us directly.

 

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Cookie & Claus